dogwoodtrailantiques web store FAQ section

A Note on Vintage Clothing ~ Please keep in mind that vintage clothing has had a life before it reaches you and a certain amount of wear should be expected. Some items may be tailored, hemmed, or otherwise altered from their original state. .. I never want my customers to be surprised (in a bad way!) so I describe wear and flaws accurately. I also measure each and every piece and must insist that you go by the measurements listed in my descriptions........ Returns are not allowed for fit, color or buyers remorse. Especially when there is nothing wrong with the item. Mistakes on our part (errors in the listing) are the only grounds for a refund. We won't take back items for sizing issues, so make sure you check the sizing references provided. New Clothing: Same as above - IF Not As Described, You MUST contact us within 3 days of receipt of item for authorization to return, and items must be returned to us within 7 days of the buyer's receipt of the item. Shipping charges are not refundable for shipment both ways. Once we recevie item and inspect it, it MUST be in the same condition which we sent it to you. Then we do charge a 30% RESTOCKING CHARGE. Less listing fees and/or Paypal fees...... ***IF you decide to NOT loose any monies on returned item ~~~~ we can issue you an internal store credit, which would be good at ANY of our store sites we have.***

Return Policy ITEMS SOLD AS DESCRIBED WITH NO RETURNS Most of our items are antiques, unless otherwise indicated by the used of a date or the words vintage or collectible in the description. Many antiques acquired character due to wear and tear on the item. In some cases, the more extreme the wear, the more character. We try our very best to describe everything to the best of our ability. We are (usually) thorough and accurate in describing our merchandise as one could. ANY QUESTIONS BEFORE ORDERING???!!!! We expect you to ask any unanswered questions before you buy. We believe we supply enough information for you to make a qualified decision to purchase any item from us. As long as our descriptions are accurate, we will not allow any item to be returned and a refund will not be allowed. We haven’t any problem refunding money if we misrepresented any item. So once again, PLEASE ASK ANY QUESTIONS WHICH MIGHT BE IMPORTANT TO YOU BEFORE BUYING. ***As in the spirit of any estate auction, items are sold as final sales. We buy from auctions and antique stores