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Policies and FAQ
PRICING: Please note that all prices are in U.S. Dollars ONLY!!. Shipping and handling are not included.
ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.
If you are paying by check or money order, your order will be held for ten (10) business working days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
Item(s) paid for by money order are shipped Paypal Payment Preferred. If payment is made by check, (either personal check, bank check, or money order), we will hold the item for you for an additional 10-15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced check.
If you are using our option for a payment service, your order will be shipped Paypal Payment Preferred. If payment is made by check, (either personal check, bank check, or money order), we will hold the item for you for an additional 10-15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced check.
OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard, our choice. We may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service - note purchasing INSURANCE is HIGHLY RECOMMENDED, we are not responsible for lost items not insured.
OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. After that date, the item is yours.
OUR RESTOCKING POLICY: A 25% restocking charge on returned items.
OUR DAMAGE POLICY: IF INSURANCE IS NOT PURCHASED, our store is NOT RESPONSIBLE FOR ANY damage(s) that might occur in shipping.
Thank you for shopping at Dogwood Trail Antiques!
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